If you have a question that is hard to describe over the phone, you could use your Remote PC, Mac,or Smartphone using the "Web" without pre-installing Software to connect to our computer to show the problem, or let us to connect you to our computer, we don't use Microsoft technology. You could make an appointment with us to test the connection with our support computers, free of charge.
Contact us for more details:
SUPER E-SOLUTIONS
phone: 604-253-3858
1-888-980-6588
Email: harry@supere.ca
Rapid Incident Resolution
- Web-based for on-demand, anywhere-to-anywhere support of PCs, Macs and smartphones
- Access a remote computer in approximately 20 seconds or less, without pre-installing software
- Perform ultra-fast Remote Control with patent-pending, point-to-point technology
- Push specific web pages to end user desktops
- Enhance communications with the White Board and Laser Pointer features
- Copy & paste relevant system information quickly into a two-way clipboard for capturing remote PC specifics while troubleshooting
- Input Notes for retrieval during future sessions, and view History and Notes captured from previous support sessions
- Allow technicians to share their screen with end users for training purposes
- Troubleshoot issues below the operating system, at the BIOS level
Efficient Session Management & Queuing
- Connect directly with our specific technician (PIN Code or Email)
- Auto-route customers to a specific support queue for handling by next available rep (incorporate support links into your web site); create up to 10 different support channels based on subject matter or complexity, etc.
- Fully manage support sessions, including the ability to start, end, hold and transfer sessions to specific technicians
- Enable sound alerts for incoming requests in the queue
- Be notified by email if no technicians are logged in when a session arrives in the queue
Fast Time-to-Connect
- Fast-downloading and lightweight Customer Applet loads in approximately 20 seconds, and automatically unloads from the remote system at session termination
- Technicians receive advance notice of incoming sessions through a "Connecting" status that notifies them when a customer initiates download of the Chat applet
- PC user does not require Administrator rights to run Customer Applet
- Simplified Customer Applet is easy to use, so even novice PC users can easily accept remote support Firewall friendly
Powerful Administration Center & Technician Console
- Generate reports of technician statistics and activity
- Generate reports of customer satisfaction levels (based on survey responses)
- Record sessions through either forced screen recording (set Rescue to record all remote control sessions automatically) or session screen recording (start, stop and save screen recording of support sessions)
- Technician collaboration to have multiple simultaneous users resolve an issue
- Simple to use browser based instant chat
State-of-the-Art Security
- End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
- Multi-level, permission-based access
- Auto-revocation of access rights when session is terminated
- MD5 Hash for enhanced security and traceability with file transfers
- Hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring
System Requirements
For the remote devices that you will support:- Windows Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME & 2000
- Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard)
- Mobile Devices: BlackBerry OS v4.3 or later, Windows Mobile 5 & 6, Symbian S60 2nd & 3rd Edition, Symbian UIQ 3; PocketPC
- Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
- Windows Vista, XP, Server 2003 or Server 2008 (all including 64-bit); Windows 2000
- Internet Explorer or Firefox
- Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
SUPPORT =>